How can I earn points?
Once registered on the scheme, you earn points every time you place, take delivery and are invoiced for an order from Hussey & Knights Ltd, with whom you have already created an account or website registration.  

How many points will I earn?
There is no specific answer to this as offers and promotions will vary the number of points you can achieve, some offers are specifically designed to deliver double or even treble points but are for limited periods. Usually for every qualifying pound you spend you can expect to earn 2 points.

Please note Orders over £50 excl. vat will qualify for Premier Points at Argos and the points awarded will be based on the entire order value. Orders over £100 excl. vat will attract double points. We regret that transactions below £50 will not qualify for Premier Points.

How often are the points credited to my online points account?
Points will be credited to your online account every month. They will be added to the balance in your account to view online by the 21 st of the following month.

What if I return any orders, for which I previously earned points for?
If you return any orders to your local Advantia supplier for which points have been previously awarded, these points will be deducted from your points balance in your online account.

LOGGING INTO THE UNIQUE PREMIER POINTS WEBSITE

How do I log into the Unique Premier Points website, so I can view my points balance and
redeem them?
The website is www.uniquepremierpoints.com Enter your UserID number into the Logon ID box on the left of the screen. Your UserID is your Account Number that is allocated by Hussey & Knights Ltd (all lowercase and no spaces).

If it's the first time you are logging on, type advantia100 in the Password box directly underneath. If you have already changed your password, enter the password you have set up.

First time logging in?
If this is your first time logging into the site, you will automatically be asked to change your password to one that is personal to you. Type in your company's postcode (all uppercase with no spaces) when you are asked the security question "What is your post code?" This must be the same postcode you used when you were registering for the Unique Premier Points reward scheme.

If you have any problems with your postcode being accepted, please confirm it with Customer Services at Hussey & Knights Ltd.

What should I do if I think my UserID is not being accepted when logging on?
Please contact Customer Services at Hussey & Knights Ltd to confirm your UserID.

Why are there some numbers after my surname, when I look at my name on the 'My Details' page under the 'My Account' menu?
This is for adminstrative purposes only. Please do not delete or amend this number, as we may not be able to upload points to your account or process you orders and deliver them to you.

What is the 'Admin Use Only' reference number for, on the 'My Details' page under the 'My Account' menu?
This is for adminstrative purposes only. Please do not delete or amend this number, as we may not be able to upload points to your account or process you orders and deliver them to you.

What should I do if I have forgotten my password?
Click on "Forgot your password"? You will be asked for your UserID and the answer to your security question. You will then be able to enter a new password.

If you cannot remember your chosen password, remember that you will be locked out of your account after three incorrect attempts to log on. If you do lock yourself out, call 0845 640 0895.

Are my details secure?
Shopping on www.uniquepremierpoints.com is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, we will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order.

What if I or my company leaves the scheme?
All points earned and credited to your online points account belong to your company, not to the individual within the company who administers the scheme. If you leave the company, another employee will need to be nominated to administer the scheme. The Unique Premier Points balance in the online account will not be affected.

If your company leaves the scheme, your Unique Premier Points online account will be closed and any remaining points that have not been redeemed will be cancelled.

What are the System Requirements for running www.uniquepremierpoints.com?
You will need Windows browsers - unfortunately it will not run on a MAC.

VIEWING YOUR UNIQUE PREMIER POINTS BALANCE AND REDEEMING THEM

How do I view my Unique Premier Points balance?
Once you have logged on, click on My Account and then select Statement from the My Account menu on the left. You will also be able to see when each of your monthly Unique Premier Points awards was awarded and the value you received.

Do my Unique Premier Points have an expiry date?
No.

What can I redeem my Unique Premier Points for?
You can redeem your Unique Premier Points for any of the products in the online catalogue - a choice of 18,000 products, including wine. You can also redeem them for Argos , Homebase, Marks & Spencer, HMV and Laithwaites Wine vouchers .

What if I don't have enough Unique Premier Points to make my purchase?
You can top up your Unique Premier Points with cash, by using your debit or credit card to pay the difference when you place your order on the website.

ORDERS & DELIVERY

How long will it take for my order to be delivered?
We will endeavour to deliver your order within 14 working days of receiving your order. If for any reason your chosen product is out of stock, we will contact you with an alternative. However, we must have your phone number in order for us to be able to do so - you will have been given the opportunity to enter your phone number when you placed your order.

Can I have my order delivered to another address?
Yes. You will have the option to specify another delivery address at the time you place your order.

Can I specify a delivery date / time when ordering?
Unfortunately not. Depending on your order, someone may need to be present at the time of delivery to sign for the items, but you can specify a delivery address different from your main contact address, if more convenient.

How do I know if my order has been received?
When we receive your order, an Order Acknowledgement will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details if we have your e-mail address.

Can I add to an existing order?
You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you'd like to order additional items, please place a new order.

Do I have to be there to sign for delivery?
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you are out when we deliver and there is nowhere safe to leave your order, a card will be posted through your door advising you what to do next. Remember that you can specify a different delivery address when ordering.

How much does delivery cost?
The cost of delivery is built into the points value of the products, so no additional charge will be made.

What if I'm not happy with my purchase and need to return it?
We want you to enjoy your purchase, but in the unlikely event that you are not happy with your purchase you can return it for a refund. Most things we sell are covered by our 30-day money-back guarantee (those that are not are clearly marked). Simply call us on 0845 640 0895 and arrange for your item(s) to be collected.